Services Available
SERVICE AND SUPPORT
Pre-installation site visit
System Installation & Commissioning
Post-installation site visits
Telephone and REMOTE troubleshooting
Spare parts kits
Three levels of Service Kits available:
- Preventive Maintenance Kit
- Basic Maintenance Kit
- Master Maintenance Kit
SERVICE CONTRACTS AND ANNUAL MAINTENANCE
- Scheduled service visits performed by SYNERGX
- Yearly alignment and performance validation certificate
TRAINING
Onsite training sessions
- Held during the onsite calibration and preventive maintenance visit or on demand
Classroom training courses
- Held at SYNERGX or on-site
- Native language Manuals
PROCESS OPTIMIZATION
Onsite calibration and preventive maintenance
Software updates
- Remotely or during a scheduled visit
- Includes up-to-date documentation
Remote system verification
- Advanced diagnostics and documented performance reviews
Performance AUDIT
- During commissioning stage
- Optionally upon customer request for re-calibration purposes
SYSTEM UPGRADES
- Road map for software upgrades, new features and/or hardware enhancements