Get the most from your SYNERGX system with our complete support offering
We offer a variety of services to assist you in effectively maintaining your SYNERGX glass inspection solutions. These services help on-site staff get the most out of our solutions, ensure your software is up-to-date, and guarantee that your equipment running optimally at all times.
Service and Support
We support you at every stage of the installation process.
Pre-installation site visit
System installation and commissioning
Post-installation site visits
Telephone and remote troubleshooting
Service contracts and annual maintenance
Scheduled service visits performed by SYNERGX
Yearly equipment alignment and performance validation certificates
Advantages of the service contracts:
- Yearly scheduled service visits
- Remote support (including email, telephone & remote connection)
- Lower, pre-established maintenance costs
- 10% discount on spare parts
- Continuous optimal performance of all systems
Training
We can help your team ensure the optimal use of your SYNERGX glass inspections solutions. We offer various training solutions tailored to your needs.
On-site training sessions
- Held during the on-site calibration and preventive maintenance visit, or upon request
Classroom training sessions
- Held at SYNERGX or on-site
- Native language training material and manuals
Process Optimization
We keep your equipment running at a high level of performance! each year, synergx invests in research and development to offer ever more adapted solutions to our customers. we are constantly looking to optimize and add value to our systems. Our ultimate goal is your productivity!
On-site calibration and preventive maintenance
software updates
- Remotely or during a scheduled visit
- Includes up-to-date documentation
remote system verification
- Advanced diagnostics and documented performance reviews
Performance audits
- During the commissioning stage
- Optionally upon customer request for re-calibration purposes
System upgrades
- Roadmap for software upgrades, new features and/or hardware enhancements
“I see the Europe SYNERGX office as, a huge improvement in the quality of customer service, as far as it’s a better reactivity for our large fleet of machines in Europe and a welcome reduction in the travel costs impact.
It’s also a relevant boost to our customer-supplier relationship, it is now turning into a partnership.
Thanks to this improvement in the internal organization of SYNERGX, we will be able to go further and under a more efficient environment, on the strategy of improving the reliability of this essential step of our production process.”
Dominique Domas
International Reliability Manager – Saint-Gobain Sekurit International