Get the most from your SYNERGX system with our complete support offering

We offer a variety of services to assist you in effectively maintaining your SYNERGX  glass inspection solutions. These services help on-site staff get the most out of our solutions, ensure your software is up-to-date, and guarantee that your equipment running optimally at all times. we can also assist you when the process or product changes are implemented.

Service and Support

We support you at every stage of the installation process.

Pre-installation site visit

System installation and commissioning

Post-installation site visits

Telephone and remote troubleshooting

Service contracts and annual maintenance

Scheduled service visits performed by SYNERGX

Yearly equipment alignment and performance validation certificates

Advantages of the service contracts:

Training

We can help your team ensure the optimal use of your SYNERGX glass inspections solutions. We offer various training solutions tailored to your needs.

On-site training sessions

Classroom training sessions

Process Optimization

We keep your equipment running at a high level of performance! each year, synergx invests in research and development to offer ever more adapted solutions to our customers. we are constantly looking to optimize and add value to our systems. Our ultimate goal is your productivity!

On-site calibration and preventive maintenance
software updates

remote system verification

Performance audits

System upgrades

I see the Europe SYNERGX office as, a huge improvement in the quality of customer service, as far as it’s a better reactivity for our large fleet of machines in Europe and a welcome reduction in the travel costs impact.

It’s also a relevant boost to our customer-supplier relationship, it is now turning into a partnership.

Thanks to this improvement in the internal organization of SYNERGX, we will be able to go further and under a more efficient environment, on the strategy of improving the reliability of this essential step of our production process.

Dominique Domas
International Reliability Manager – Saint-Gobain Sekurit International

SYNERGX
Customer Support